Customer Care

Shipping Policy

We make shipments every day except weekends.

 All orders are ship direct from our showroom in Antigua, Guatemala.

Local shipping weighing less than 30 pounds have a cost of 40 Q ($7USD) and will arrive during the next 48 hours once the package is out of our showroom.

Shipping to Central America, Mexico, and Canada is made through DHL and take 3 to 5 working days.

Shipping to the United States is made through UPS and take 5 to 7 working days.

Shipping to the Rest of the World takes 7 to 9 working days.

Shipping cost varies depending on the weight of the purchase and destination. You will be given a clear and detailed information about the cost when checkout. 

International customers are liable for all import duties and customs that will be charged by your country. Ileana Sotela Accesorios is not responsible for unpaid customs fees or returned items.

For further assistance, email us at and we will be happy to help.